QC is your main protection
With agent buying, the return process you are used to from local retail is replaced by something better: inspection before shipping. Once your item arrives at the warehouse you receive QC photos (see our QC guide). If the item has a defect, is the wrong size or colour, or simply is not what you expected, you reject it at that point. Because it never ships internationally, you avoid the cost and hassle of a cross-border return entirely. This is why we stress acting promptly on QC — it is the moment your money is most protected.
If something is wrong on arrival
Occasionally an issue is only visible in person. If your item arrives damaged, faulty or not matching the approved QC photos, message us on WhatsApp with clear photos as soon as possible. We take it up with the seller and agent and work toward a fair resolution — replacement, partial refund, or return — depending on the cause and the seller's policy.
Who pays for what
Faults caught at QC cost you nothing to "return," since the item simply is not shipped. For post-delivery problems, responsibility for any return shipping is discussed case-by-case: a clear seller or QC fault is treated very differently from a change of mind. We aim to be transparent and reasonable rather than hide behind fine print.